ICT service industry drivers

Top 10 drivers in ICT industry

1. ICT as productivity element

ICT plays strategic role as a productivity element in economic slowdown era. Transforming business models processes and IT infrastructure into the service business model is the key challenge in every customer industry.

2. Standardization of IT services

IT services will standardize to the point where other mature areas are - IT will become an integrated part of many operations, but may still be a differentiator and create competitive advantage. That will speed up total business and delivery models. Share of commodity IT is increasing.

3. Service economy is changing business models

Service economy is changing business models, service portfolios and earning logics. Outsourcing focus is changing for ICT to business processes and services.

4. Consumer technology development drives changes

Consumer technology development drives further changes in behavior and end-user innovations in B2B market and every day work life. People expect business services to provide similar use of practice that they are used to in a private life. There is a challenge to provide flexible tools to increase knowledge worker productivity.

5. "Anywhere-anytime-anyhow" technology is merging virtual and real world

“Anywhere-anytime-anyhow” technology is merging virtual and real world, but it also creates privacy and security issues. Mobile and context aware services will be integrated to other service channels and more closely to daily life in business and leisure. New players make market disruption.

6. Aging population is creating new challenges

Aging population in developed countries is creating new challenges in labor markets, public systems and user experience. Ever increasing portion of the population using the digital services are going to be aged creating new kinds of challenges for service design. As labor is getting even and the public is demanding more services, there is a pull to transfer more and more of the existing services to the digital channels to increase levels of automation.

7. Climate change and Green IT approach will provide competitive edge

 “Green” becomes one of the selection criteria in choosing a provider and Green IT approach will provide competitive edge. For customers, ICT can be as an enabler for “greening” by creating automated an new innovative services, but also operational efficiency of ICT.

8. Networking environment is driving force for new value chains

Networking environment is driving force for new value chains, innovation capabilities and partnering/vendor models.

9. Architectural shift follows increasing complexity of information

Architectural shift follows increasing complexity of information. Companies need to add service elements to their IT infrastructure while also reducing complexity. Architecture can be optimized by simplifying the infrastructure by using standardized common system where applicable.

10. Open source approach will play increasing role in ICT industry   

Customers are not willing to pay much for services – open source approach will play increasing role in ICT industry.