ICT operations management

ACG Processing & Network offers you the opportunity to outsource your day-to-day ICT operations management activities, allowing your management to focus more time and resources on your core business and to pursue excellence in your markets.

Our offering consists of solutions for

• Providing cost efficient and product-based infrastructure services
• Operating your business critical applications or your entire application portfolio
• Operating your business processes and services that are critical but not core to your business

With the ACG ICT operations management approach, we can help you to regain the focus on your core business while taking care of your day-to-day ICT operations. We provide the people, processes and technology and offer you an Operation Management solution that supports your overall business strategy. This allows your business to become more agile, allowing you not only to react to change, but to anticipate it and use the change as a competitive edge. 
The services we offer are based on a close partnership with our customers. You not only get a partner with deep expertise in your specific industry, but a partner who is also willing to share risk with you, and build a business proposal based on that. Our outsourcing contracts are flexible and evolve with your operation in order to always meet your demands and requirements, and ensure the value to your business.
ACG Processing & Network can offer you a flexible approach that gives you a new level of agility and control to meet your changing needs.

Key offerings

Service Governance

ACG has developed as part of the ICT Operations Management concept a robust, realistic and transparent service governance model, which focuses on managing the service value in long term sourcing partnership. The Service Governance model is collection of best practices and experiences over 100 outsourcing cases and joint ventures with our strategic customers.

Transition & Transformation

ACG’s Transition & Transformation methodology provides you proven path to change your ICT Operations by using ACG’s outsourcing services. It includes a strategic transformation blueprint for the creation of a sustainable edge for your business through the more intelligent, agile and better-aligned ICT operations. It helps you to transit smoothly to new ways of working that are more efficient and productive, and then seamlessly transform and innovate to create new value from your ICT investments.

Infrastructure services

ACG’s Infrastructure services offering consists of comprehensive, cost efficient and packaged services that help you align your IT infrastructure with your overall business strategy. Whether you need help with managing your messaging and computing platforms, securing your network or managing your application operations, ACG will deliver you a flexible solution that gives you a new level of agility and control.

Business application services

Business applications forms the lifeblood of every organization, supporting core processes like steering material flows in manufacturing, optimizing logistics flows in retail or automating transactions in banking. When faced with a constantly changing business environment and customer requirements, the importance of these applications is becoming increasingly critical.

Digitalized business services

As a step beyond infrastructure services and business application services, digitalized business services are emerging as a key enabler for companies looking to increase organizations’ performance and improve the speed and quality of their business processes.