Unified Communications & Collaboration

ACG’s Unified Communication & Collaboration services drives innovation, helps develop customer relationships, builds new partnerships, improves communication quality while reducing time and money spent on traveling, meetings and searching for information. The service offers real-time access to people and information, converged communication networks, message archiving and virtual project rooms for employees, partners and customers. The result is, increasing your chances at becoming a real-time enterprise.

The challenge

Organizations live under pressure to increase their operations sped and become a real time enterprise. New products and services need to be developed faster, projects need to be completed in shorter time, etc.
Knowledge workers have to be more productive and innovate faster than ever. Projects span over organizational boundaries and continents, which gives rise to virtual teams that require adequate tools and processes to produce results with limited time and budget. Traveling costs in money and non-productive time has to be reduced. Information and people must be possible to find and access with minimum effort. People need to find available experts independent of physical location.

ACG’s solution

ACG’s Unified Communications & Collaboration offers Enterprise E-mail, Business Voice, Collaboration and Enterprise Portal services to help customers perform business more innovatively and efficiently while improving productivity and decreasing costs.
 
Enterprise E-mail services provide reliable and secure e-mail messaging, at the same time, supporting regulatory compliance requirements. The services include different e-mail clients which contain; mobile e-mail, voice mail integration, automated policy-based archiving with real-time archive search and retrieval, and e-mail platform migrations.
Collaboration services enable knowledge workers to communicate and interact with colleagues on-line anywhere while sharing information and business documents at anytime. Virtual Working Environments enable users to see who is online, develop documents guided by automated workflows, and share information via; portals, instant messaging, web conferencing, Wikis or web casts.
Business Voice services integrate the enterprise telephone systems, mobile phones and IT systems bringing significant cost savings. The single business number service enables users to be reached anywhere through one contact number only while allowing the user to select the most appropriate tool (e.g. mobile, soft phone, voice mail, etc.).
Enterprise Portal services provide secure and high-availability operation of (public) Internet Portals, Extranet Portals (customer / supplier / partner information), and Intranet Portals (internal). The services include load balancing, multiple ISP channeling, authentication and access controls, integration to directory, and application services.

Benefits